Shipping and Delivery Policy

Processing Time

All standard orders are processed within 1–2 business days.
Please note we do not ship on weekends or holidays and carriers also do not deliver on these days.

Shipping Options & Estimated Delivery Times

All Countries

Standard Shipping: 3-7 business days

Delays can occur which is out of our control and can effect delivery times which we are not liable for.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method for international addresses.
Generally shipping cost is between €5 to €30 depending on the country selected

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

Split Shipments

Some orders may arrive in multiple shipments due to item availability or fulfillment center locations. You’ll receive tracking for each package if applicable.

Address Issues

Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrectly entered addresses and would not issue a refund/credit for such situations.

Delivered Packages

Without Shipping Protection

Once the package is marked as delivered by the carrier, we are not liable for lost or stolen packages. If this occurs, please contact the carrier directly to start an investigation. We would not be liable to issue any type of refund or credit for such cases as the carrier confirms delivery of the package.

With Shipping Protection

We cover the value of the orders that were investigated and found to be stolen or lost in transit, if the package is marked delivered and confirmed delivered by the carrier customers are not eligible for a refund or credit for the value of said shipment.

Defects Or Damaged Items

We take pride in the quality of our products and stand behind every item we sell. If you receive an apparel item that is defective or damaged, we’re here to help.

All claims for defective or damaged apparel should be submitted within 7 days of the delivery date. To initiate a claim, please contact our support team at eu.support@youngla.com and provide the following:

Clear photo(s) of the defect or damage
Your order number
The name or model number of the item(s)

Once your claim is reviewed and approved, we will provide a resolution, which may include a replacement, store credit, or refund at our discretion.

Please note:

Items must be unworn, unwashed, and in original condition unless the defect prevents use.
Normal wear and tear, improper use, or damage caused after delivery are not covered under this policy.

Missing Items From Your Order

We strive to ensure every order is accurately packed and delivered, in some cases items are shipped from different fulfillment centers or in multiple packages. Would recommend checking your order status first to see if any items are still not shipped before opening a claim. However, if you believe an item is missing from your order, please review the policy below:

Any missing item(s) should be reported within 7 days of the delivery date.
How to Report:
Please send us an email to eu.support@youngla,com including the info below
- Your order number
- A model number or name of the missing item(s)
- Photos of the packaging and packing slip received
Investigation Process:
Once your claim is submitted, we will review shipment records, including packing and carrier information, to verify the discrepancy.

If you have any questions regarding your shipment, please contact our customer support team at eu.support@youngla.com